RETAIL FAQs
Our Products
Most of our products are 100% preserved and dried flowers, herbs, fruits and grasses.
Our handcrafted and naturally preserved creations will last for several months to a year with proper care.
Our products are designed from real botanicals, in result will have a natural scent.
Designed for indoor use only. If you wish to use outdoors please keep out of direct sunlight in order to maintain original appearance. If using outdoors, we recommend placing them under a sheltered area.
Some materials may shed in transit; however, we have added additional branches and blossoms to compensate for any loss.
Store your wreath in a dry/cool location and keep away from heat and humidity.
Yes. All our products are 100% handmade by specialty design associates.
If one of our designs is out of stock it will be displayed as "out of stock" on the website. Some items are seasonal.
Shipping
We are currently shipping retail orders within the United States only.
We ship from San Diego, CA. We trust FedEx with small shipments.
Shipping is made to order and leaves the dock in 7-10 business days. Takes approximately 7 days after that to arrive at your door.
Payments
Our online retail shop currently accepts Master Card, Visa and American Express.
Refunds & Cancellation Policy
Refunds: Due to the nature of our products our refund policy is 7 days. However, we strive to provide you with high quality service and products. If your product is damaged or you are unsatisfied, please call us directly at (619) 423-5868 within 7 days of receiving your item. We will try our best to remedy the situation. Please do not attempt to send back the product without calling first.
Cancellations: If you would like to cancel an order, please call customer service at (619) 423-5868 as soon as possible to obtain a confirmation on whether the order can still be canceled or not.