Frequently Asked Questions

Our Products



How do I place an order?

You must have an account with FT.
You can place your order online, call or fax it in.
You can also visit us in our Atlanta, GA Showroom:
Building 1,16th Floor 16-C-5

How do I get access to wholesale pricing?

Must register as a Floral Treasure customer.

What is the special order procedure?

We recommend you contact customer service for all special orders for a prompt delivery.

What is your claim procedure?

1) Call Customer Service at 619.423.5868
2) Request a claim form
3) Fill out and fax to 619.423.7823
4) E-mail your pictures to customerservice@floraltreasure.com

What payment methods and trade credit are available?

Credit Cards: Master Card, Visa, American Express
UPS COD: Company check (requires pre-approval) or certified check.
Net 30: Open In-House terms by filling out an application. Contact Customer Service for more details. Credit application required. No cash discount on net terms if paying by credit card.

Where is my delivery? Can I track my packages?

You can track your delivery on the web site of your shipping provider. You will find all the information you need on your order confirmation.
Please follow the appropriate link to your shipping provider: FedEx

Where do you ship to?

We are currently shipping within United States. If you would like more information about shipping to another country, please contact Customer Service 619.423.5868.

This is my first time ordering, is there a minimum purchase?

Yes. First time customers must place a $500 US dollar minimum order.

I am a returning customer what is my required minimum?

If you are a returning customer, your order should be no less $500 US Dollars.

How do you ship?

We ship from San Diego, CA. We trust FedEx with small shipments. Large orders are shipped by pallet.

When will my order be delivered?

Delivery usually takes up to 4 to 5 business days from ship date. Please review your order for ship date.

What are your case quantities?

Our case quantities vary upon product. Once signed in you can view the case packs available.

Our Products




What materials do you use?

Most of our products are 100% preserved and dried flowers, herbs, fruits and grasses.

Do you have items in inventory?

Floral Treasure doesn’t have inventory for sale. All of our products are made to order. Please refer to the current ship date tab in our home page for on-time delivery.

How can I get more information about your products?

You can come visit our Showroom in Atlanta,GA Building 1,16th Floor 16-C-5

Handling and Care

Our products are designed for indoor use. Keep away from direct sunlight, heat, high humidity and moisture. To preserve its appearance, please avoid display areas where these conditions are present. If using outdoors we recommend placing them under a sheltered area.

Are all your products handmade?

Yes. all our products are 100% handmade by specialty design associates.

How can I make sure an item is in stock?

If one of our designs is out of stock, Customer Service should notify you via e-mail or telephone before your order is delivered.